McLuck Privacy Policy — Your Data is Completely Safe with Us

Welcome to McLuck. Our privacy policy explains what information is collected when you use our website, create an account, or place bets — how it is used and how it is kept secure.

This Privacy Policy applies to all McLuck services and platforms. By using the site, you are considered to have accepted this policy. Please read it carefully before registering.

McLuck has always believed in full transparency. We never use your data without your knowledge. If you have any questions, our support team is always here to help.

McLuck only collects information that is genuinely necessary to provide its services. We do not collect data beyond what is needed.

Directly Collected Information

• Full name, date of birth, and gender
• Mobile number and email address
• BKash or Nagad account number (for payments)
• National ID or Passport (for KYC verification)
• Deposit & Withdrawal History
• Betting history and preferred games or sports

Automatically Collected Information

• IP address and device type (mobile/PC)
• Browser Type & Operating System
• Time spent on the site and which pages you visited
• Information obtained from cookies (see the cookies section for details)

McLuck uses your information only for specific, legitimate purposes. Your data is never misused under any circumstances.

• To create, manage, and secure your account
• To process payments including deposits and withdrawals
• To keep betting and gaming services running
• To detect fraud, money laundering, and multiple accounts
• To show you bonuses and promotions relevant to your preferences
• To handle customer support and resolve complaints
• To meet legal obligations
• To improve site performance and enhance user experience

McLuck stores your data on secure, encrypted servers that undergo regular security audits. Unauthorized access is strictly prohibited.

Data Retention Period

• All data is retained for as long as your account remains active
• Even after your account is closed, certain data may be retained for up to 5 years for legal compliance purposes
• Financial transaction records are retained in accordance with regulatory guidelines
• Inactive account data is automatically reviewed after 2 years

McLuck never sells your personal data. However, limited information may be shared with trusted third parties where necessary to operate our services.

When Information May Be Shared

• Payment Provider: Payment gateways such as bKash and Nagad only receive the information necessary to process your transaction
• KYC Verification Agency: Limited information may be shared with authorized bodies for identity verification
• Law Enforcement: Information may be disclosed when required by court order or legal obligation
• Anti-Fraud Authority: Industry fraud-prevention databases may be accessed to help detect fraudulent activity

McLuck uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features on the site to not work properly.

McLuck believes you should have full control over your own data. That is why we uphold the following rights.

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You can request corrections to any inaccurate or outdated information
• Right to Erasure: You may request that your data be deleted under certain circumstances
• Right to Restrict Processing: You can request that processing of your data be paused in certain circumstances
• Right to Object: You can opt out of marketing communications at any time
• Data Portability: You can request a copy of your data in a readable format

McLuck strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age is verified at the point of registration
• Age is verified through identity documents when there is any doubt
• Any account identified as belonging to a minor is immediately suspended
• All data associated with that account is securely deleted

If you believe a minor is using McLuck, please contact us at support@mcluck.ws.

McLuck follows the highest industry security standards to protect your data. Our technology and processes are reviewed on a regular basis.

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account
• Firewall Protection: Advanced firewalls prevent unauthorized access
• Regular Security Audits: Regular system checks conducted by third-party experts
• Staff Training: All staff receive regular training on data protection
• Breach Notification: In the event of a data breach, you will be notified in accordance with applicable law

McLuck may update this Privacy Policy from time to time. Changes may be made due to legal updates, the introduction of new services, or security improvements.

• If significant changes are made to this policy, you will be notified at your registered email address
• Any changes will be noted at the top of this page as "Last Updated"
• Continued use of the site after any changes will be considered acceptance of the updated policy
• You can close your account at any time if you choose to

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to McLuck's Data Protection Team.

• Send us a detailed email and you'll receive a response within 48 hours
• Chat with us live — Bengali support available 24/7, 7 days a week
• You can also submit requests to delete or access your data through this same channel